Warranty decisions are one reason iRobot’s outsourced call center doesn’t work as well as it should

Warranty decisions are one reason iRobot’s outsourced call center doesn’t work as well as it should. I have been an iRobot customer since Christmas. Much as I like their products, their customer service decision making leaves a lot to be desired. This particular post was prompted by their inconsistent warranty decision management. iRobot has outsourced its call center, as many companies have, and sound like they want to deliver excellent customer service. Certainly the folks from the Jay Group
Read more…