new zealand travel Your right we have a lot to do. Two things that could have been easily done but weren’t include consider the possiblitiy or returns when designing the system. Returns are not all that uncommon afterall. Secondly, the company could have empowered the customer service rep (CSR) to resolve the situation. It iRobot doesn’t authorize its CSRs to think for themselves and therefore the only option was to “undo” the whole transaction. I think everyone would agree their solution was
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